** PLEASE NOTE that our physical storefront, located in downtown Olympia, is ONLY for licensed professionals **
General Shipping Policy: Items are shipped as soon as they're available. When ordering items from two or more manufacturers, you may receive your items in more than one package, and/or your shipment could be delayed until all items can ship together. We make every effort to get items to you as soon as possible; please allow up to two weeks for delivery. You may call us at any time and check availability.
What to do if shipment arrives damaged: It is your responsibility to open/inspect your delivery, and ensure items are undamaged. Items damaged during shipment must be reported to us via email within 48 hours:
Email email@example.com, subject line "Damaged item". Must include order number & pictures of damaged item(s)
30-day general return policy is in effect for unused, unopened, saleable merchandise. 30-day return policy also in effect for electrical items (must be unused, in saleable condition). Some items are non-returnable; see below.
Several types of items are exempt from being returned. Opened/used/damaged items, items missing labels and/or original packaging are not able to be returned.
Special-order items are largely non-returnable, except in the case of mechanical defect. We do NOT cover "changing your mind", or "buyer's remorse". We may, at our discretion, offer a refund less 20% restocking fee, in some cases.
Additional non-returnable items:
- Gift cards
- promotional items (i.e. items won in a contest & gift-with-purchase items)
- Class fees & kits purchased for classes
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 8-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We will replace items if they are defective/damaged, provided we are notified within 7 days of receipt of your item. If exchanging for the same item, send us an email at email@example.com and send your item to: M. Spa & Esthetics Supply, 510 Adams St. SE, Olympia WA 98501, United States.
To return your product, you should mail your product to: M. Spa & Esthetics Supply, 510 Adams St. SE, Olympia WA 98501. Only licensed beauty professionals can make returns in-store.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and are not responsible for any lost items.
Any questions must be directed to firstname.lastname@example.org, with the subject "return".