** PLEASE NOTE that our physical storefront, located in downtown Olympia, is ONLY for licensed professionals **

General Shipping Policy: Items are shipped as soon as they're available.  When ordering items from two or more manufacturers, you may receive your items in more than one package, and/or your shipment could be delayed until all items can ship together.  We make every effort to get items to you as soon as possible; please allow up to two weeks for delivery (8-10 business days).  You may call us at any time and check availability.

Specific Delivery Dates:  Though we make every effort to accommodate requests for deliveries "by a certain date", please note that we have no control over parcels once they leave our facility.  We are not liable for products arriving later than their scheduled delivery date, unless there is a delay on our end that caused the package to go out later than expected (in which case you would be notified).  Items returned due to late arrival are subject to a 20% restocking fee, as well as loss of the return shipping charge.  Additionally, if you have an order containing items requested "by a certain date", and other items that are not, we reserve the right to issue an additional shipping charge. 

Order Cancellation:  Requests for order cancellation must be made within 24hours of order placement.  Certain items are exempt from cancellation: equipment and ilike Organic Skin Care products.

What to do if shipment arrives damaged: It is your responsibility to open/inspect your delivery, and ensure items are undamaged.  Items damaged during shipment must be reported to us via email within 48 hours:

Email care@mspasupply.com, subject line "Damaged item".  Must include order number & pictures of damaged item(s)

RETURNS:

30-day general return policy is in effect for unused, unopened, saleable merchandise.  30-day return policy also in effect for electrical items (must be unused, in saleable condition).  Some items are non-returnable; see below.

Several types of items are exempt from being returned.  Opened/used/damaged items, items missing labels and/or original packaging are not able to be returned.

Special-order items are largely non-returnable, except in the case of mechanical defect.  We do NOT cover "changing your mind", or "buyer's remorse".  We may, at our discretion, offer a refund less 20% restocking fee, in some cases.

Additional non-returnable items: 
- Gift cards 
- promotional items (i.e. items won in a contest & gift-with-purchase items)
- Class fees & kits purchased for classes 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed (less the return shipping charge), and a credit will automatically be applied to your credit card or original method of payment, within 8-10 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at mspaesthetics@gmail.com. 

Exchanges (if applicable) 
We will replace items if they are defective/damaged, provided we are notified within 7 days of receipt of your item.  If exchanging for the same item, send us an email at mspaesthetics@gmail.com and send your item to: M. Spa & Esthetics Supply, 510 Adams St. SE, Olympia WA 98501, United States. 

Shipping 
To return your product, you should mail your product to: M. Spa & Esthetics Supply, 510 Adams St. SE, Olympia WA 98501.  Only licensed beauty professionals can make returns in-store.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and are not responsible for any lost items.

Any questions must be directed to care@mspasupply.com, with the subject "return".

FAQ'S

Drop Shipping:  Yes, we will drop-ship for you!  Simply type "drop ship" in the note box during checkout, and enter desired recipient's information as the shipping address. 

Order Shipping:  Please allow 8-10 business days for fulfillment.  You're always welcome to contact us to see if items are "in stock" before ordering, which will give you the shortest wait time.

Can I order online for in-store pick up?  Yes!  Simply add items to your cart as usual, then use promo code "pickup" at checkout, which will cancel out the shipping cost.  Once we receive your order, we start putting it together, and call you when it's ready!  If any of your items aren't in stock, we will notify you of that as well.  You can also call us or messaged/email directly for orders.  

I'm a licensed professional; why am I not seeing wholesale pricing?  Pro Accounts can only be obtained by filling out the Wholesale Application (clickable banner at the top of our website).  If you have already created a login without filling out the Wholesale Application, you will need to log out, and then click the banner at the top of the homepage which reads: "Licensed Pro's -- Click here for a wholesale account".  If you continue to have trouble, please call the store at (360) 489-1225

Why doesn't the website have all the brands listed that are in-store?  Some manufacturers choose not to be represented online, even though we are an authorized seller.  In these instances, please call or message/email directly and we would be happy to set up an order for you!